CONTACT US FOR ANY QUESTIONS

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CONTACT INFORMATION

Address: 3605 W. Macarthur Blvd, Suite 701, Santa Ana CA, 92704

Phone: (714) 884-3117
Email: customerservice@elixicure.com

FREQUENTLY ASKED QUESTIONS

Items purchased from Elixicure.com will be shipped within 1 business day of payment confirmation via USPS.

We charge a flat rate of $6.75 for U.S. Ground, $6.45 for Priority Shipping and $22.95 for Overnight (excluding Friday shipments/overnight Saturday deliveries). U.S. 2-8 days with ground shipping, & 2-3 days for Priority Shipping.

International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order. Email us at customerservice@elixicure.com for more information on international shipping

You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for money back. Please keep in mind, if you decide to return our product for your money back, you are required to pay shipping costs.

All returned products must be in original condition and packaging or additional charges may be applied. If you have any questions about whether a product can be returned, please call us (714)884-3117 or email us at customerservice@elixicure.com

We proudly back all of our products with a 100% satisfaction guarantee.

You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.

Please complete the following:

  • Please email service at customerservice@elixicure.com and include your original order number, what product(s) you are returning, and your name. Or call us at (844) 243-8223.
  • Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.
  • Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
  • Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a full refund for the original purchase.
  • Once we receive your returned item, please allow up to 7 business days for us to process your return request.  When your return has been processed, you will receive a e-mail with a notification that your refund was processed back to your original payment method. Depending on your bank, it may take between 5-7 days to post to your account.
  • Please note that we do not refund any original shipping costs.