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Have Additional Questions or Need Help?

My name is Jennifer and I am the senior customer service representative for Elixicure. If you are having any issue with your order please feel free to contact me directly.

EMAIL: customerservice@elixicure.com
PHONE: (949) 657-3456  Ext. 102

We are available Monday to Friday from 09:00 AM to 4:00 PM (PST)

No Hassle Returns

100% Satisfaction Guarantee!
We proudly back all of our products.

If You Don’t Absolutely Love Elixicure, Send it Back for a Full Refund, No Questions Asked

You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for money back. Please keep in mind, if you decide to return our product for your money back, you are required to pay shipping costs.

How To Return a Product

  • Please email service at contact@elixicure.com and include your original order number, what product(s) you are returning, and your name. Or call us at (844) 243-8223.
  • Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.
  • Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
  • Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a full refund for the original purchase.
  • Once we receive your returned item, please allow up to 7 business days for us to process your return request.  When your return has been processed, you will receive a e-mail with a notification that your refund was processed back to your original payment method. Depending on your bank, it may take between 5-7 days to post to your account.
  • Please note that we do not refund any original shipping costs.

You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.